Cancellation
Can I cancel the order?
Can I cancel the order?
You may cancel the order within 12 hours, otherwise, may be subject to certain fees. we will charge you a 15% cancellation fee. If the order is shipped out, it can't be cancelled.
The custom-made items can't be cancelled if the faric is cut. Otherwise, we should charge 70% cancellation fee.
Return & Exchange
We want you to be completely satisfied with our Oriental-cheongsam.com purchase. If you are not,and want to refund or exchange the products,you must contact us within 5 days.The items must be sent back the products within 10 days after received the parcel. Receiving date is the day the customer consigned the parcel, which is recorded by delivery courier's tracking file.Before you return items, The items will be unworn and clean wrap in original fold and in original wrapping.
How do I exchange items?
The best way to arrange for an exchange is to contact us within 5 days of deliveried. Our customer service staffs will give you correct instructions pertaining to your particular order. Every exchange scenario can be different and there may be times when we can help you avoid unnecessary costs of sending your items back to us.
What if my package is damaged or has a manufacturing defect?
All solid products are carefully wrapped with utmost care to ensure a safe delivery to their destination. In the rare event that you encounter goods damage, you may contact our customer service staff for assistance.
If the package is hold in Customs and requiry me to pay the duty fee,can I cancel the order and get the refund ?
Cheongsamwholesale.com does not take responsibility for any additional fees or charges imposed by your local authorities when bringing in goods from other countries. Kindly check with your local authorities on the costs and rules when buying goods from overseas.The order can't be canceled because it's not our fault.
What's ready-made clothing return policy?
Cheongsamwholesale.com guarantees our product to be totally satisfied by you.
If the clothes has serious scratches on it,you are able to return such goods to us or exchange it for qualified goods.
If the unfitness of the clothes is due to the wrong size by customers, the customer will be responsible for all the shipping cost, you are able to exchange the another size or another color items if they are in stock.
- Shipping fees are not refundable.
- Submitting the refund & exchange requirements within 5 days since items were deliveried.
- The return items must be shipped back to us within 10 days after the deliveried date.
- Customers are responsible for the shipping charges if orders are refused by the customers.
- A restocking fee of 15% of the order total amount will be charged to cover part of our handling and financial cost.
We allow ALL BUT THE FOLLOWING products to be returnable/refundable:
- - custom-made clothes
- - Submitting the refund & exchange requirements over 5 days since items were deliveried.
- - The return items are shipped back to us over 10 days after the deliveried date
- - Items are already worn.
- - Promotion free gifts, discount and special goods
We suggest you make careful selections for clothing before you finalize your order. Please refer to the appropriate size chart information when ordering clothes.
Who pays for shipping exchange or return items back to Cheongsamwholesale.com?
The Customer will be responsible for shipping their items back to us and re-shipping cost. We will be responsible for the re-shipping exchange items back to you if the fault caused by us, just as the sending the wrong items, manufacturing defect and so on.
If the returns caused by wrong shipping address given or unsuccessful delivery due to the absence, customer will pay for the shipping fee for resending.
Thus, we suggest you make careful selections for clothing before you finalize your order. Please refer to the appropriate size chart information when ordering clothes. Our size charts follow US standards.
Can I get a refund ?
You will be eligible for a refund claim within 5 days from the date of deliveried items. For refunds, we will issue you an immediate refund of the value of your returned goods minus 15% re-stocking fee. This applies ONLY for items purchased at normal retail price. On returns, we can credit the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.Alternately we may be able to offer you store credits equivalent to the amount of the purchase price of your returned goods. These store credits can be redeemed as cash equivalents on your next purchase. For the best arrangement, please contact us to service your return request.
Why do I have to pay a a 15% re-stocking fee of total amount for refund ?
This is a store policy set by management. We need to charge a nominal fee in order to offset the cost of order processing.
